Potential tenants often have questions about our renting process.  To assist our potential and existing tenants, we have compiled  a list of some of the more frequent questions we receive, and our answers.  Of course if you have additional questions, or if you need further explanation, feel free to call our friendly staff.  We are here to help!

• New Tenants

• Existing Tenants

NEW TENANTS:

Q:  How long does it take to get an application approved? 

A:  Approval or denial usually occurs within 48 hours of a completed application.  It really depends on how quickly we can verify your past landlord and employment information.  It assists us greatly if you provide accurate and updated phone numbers for past landlords and your present employer(s).  Please refer to our Application Section for further information on the application process. 

Q:  If I pre-qualify with Prellis Property Management how long do I have to select a property?

 A:  Sixty days from the date we verbally notify you of your pre-qualification.  After that date you will need to re-qualify.

Q:  Is the application fee payable at the time I apply for pre-qualification, or at the time I select a property? 

A:  A $20 application fee per individual or $35.00 application per married couple is payable at the time you apply for pre-qualification.

Q:  How long can we hold a unit once our application is approved?

 A:  Generally you must sign all rental/lease documents within 48 hours of verbal approval of you application.  Exceptions may be made depending upon the condition of the unit and whether further repairs are required prior to occupancy.  In the case of new construction, we require occupancy within 48 hours of the issuance of a certificate of occupancy by the local governing authority.

Q:  Will I have to sign a long-term lease for properties managed by Prellis Property Management ?

A:  It depends on the property.  Most of our properties are rented on a one-year lease basis, but occasionally a property is rented on month-to-month basis.

Q:  Are the properties listed on your web site the only rentals you have available? 

A:  Our web site is updated almost daily, and will contain most of the properties we have available.  Occasionally we take units on which cannot be put on our site for another day or two until we receive complete information.  If you are looking for a rental unit, it helps if you look at our site daily!

Q:  Do you allow pets in your properties?

 A:  Some of our properties do allow pets.  Generally, the pet security deposit varies depending on the property.

EXISTING TENANTS: 

Q:  How much notice is required if I want to move?

 A:  Generally, On a one-year lease, the entire contract must be performed and terminates upon expiration.  Generally, on a month-to-month rental agreement, Thirty days notice is required.

Q:  How do I handle a repair request.

 A:  You may either call our office during working hours, or after working hours, at 818-366-8812.  In the event of emergencies, such as no heat or water, your request will be forwarded to a pager and maintenance personnel will be dispatched within twenty four hours.  In non-emergency situations, your request will be processed in most cases within two working days.  It is helpful if when making a request you can provide a phone number where you can be reached, and whether maintenance personnel have permission to enter in the event of your absence.  You may also complete our on-line maintenance/repair form on our website and, in most cases, we will respond within two working days.  Please note that in many instances Prellis Property Management  is required to contact the owner of the unit for permission to complete repairs; this does not apply in the case of emergencies.